Privacy Policy

Effective date: October 16, 2026

Who we are

Northvale Direct Care is a direct primary care practice operated by JobsNonStop LLC, located at 1000 N. West Street, Wilmington, DE 19801. This policy covers information collected through this website, our online plan finder, and our Northvale Member Care Alerts text messaging program.

Information we collect

Information you give us

Contact details: your first name, email address, and mobile phone number.
Plan finder answers: how you describe your overall health, your insurance situation, how often you saw a doctor last year, any ongoing concerns you select (for example blood pressure, diabetes or prediabetes, weight, or stress, anxiety, or sleep), and who the membership would cover.
Text messaging consent: whether you checked the optional “Yes, text me” box, the date and time you agreed, and the version of the consent language you agreed to.
Messages you send us by phone, email, or text.

Information collected automatically

When you submit the plan finder, we record your IP address, browser type, and the page you submitted from, to protect against spam and to keep a record of your consent.
Our website stores your plan finder progress temporarily in your browser so that your confirmation page can display your answers. It is cleared when you close the browser tab. We do not use advertising or tracking cookies.
Our website loads fonts from Google Fonts, which receives your IP address as part of delivering them.

Plan finder answers

Your answers are used only to recommend a plan and are never shared. We use your plan finder answers to recommend a membership plan and to help our care coordinator prepare for your welcome call. We do not sell them, we do not share them with third parties for marketing, and we never include them in text messages.

How we use information

To recommend a membership plan and create your member profile.
To contact you about your membership request, schedule your welcome call and first visit, and answer your questions.
To send text messages, only if you opted in, as described in our SMS Terms & Conditions.
To manage your account and billing once you become a member.
To keep our website secure, prevent spam and abuse, and meet legal and regulatory obligations.

We do not sell your personal information.

Text messaging

If you check the optional “Yes, text me” box, we use your mobile number to send Northvale Member Care Alerts messages about appointments, your account, and membership updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help, or STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to cancel at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Our text messages never reference your health answers, conditions, diagnoses, test results, or prescriptions. Appointment reminders include only our brand name and the date and time of your appointment.

We share personal information only in these limited cases:

Service providers who host our website, deliver email, or send text messages on our behalf. They may use your information only to provide those services to us and must keep it confidential. This does not include sharing text messaging opt-in data or consent, which is never shared with third parties.
Legal requirements, when we are required to by law, court order, or to protect the safety of our patients, staff, or the public.
Business transfers, if our practice is merged or sold, in which case this policy continues to apply to your information.

Once you become a patient, information in your medical record is handled according to applicable law, including HIPAA, and our Notice of Privacy Practices.

How we protect information

Information you submit is sent over an encrypted HTTPS connection.
Plan finder submissions are stored on our server outside the public website folder, so they cannot be reached from a web browser.
Access is limited to staff who need it to contact you and manage your membership.
No method of storage or transmission is completely secure, but we use reasonable administrative, technical, and physical safeguards to protect your information.

How long we keep it

We keep plan finder submissions for as long as needed to respond to your request and manage your membership, and as required by law. If you do not become a member, you can ask us to delete your submission at any time. We keep records of text messaging consent and opt-outs for as long as required to show compliance.

Your choices

Ask to see, correct, or delete the personal information you gave us by contacting [email protected] or (833) 736-5426.
Stop text messages at any time by replying STOP.
Stop emails by replying to any email and asking to unsubscribe.

Children

This website is not directed to children under 13, and children should not submit information through it. Parents or guardians may enroll their children in a family membership.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it last changed.

Contact us

Business: JobsNonStop LLC, doing business as Northvale Direct Care
Address: 1000 N. West Street, Wilmington, DE 19801
Phone: (833) 736-5426
Email: [email protected]